help center

Geometra

Welcome to the Geometra Help Center. Got a question? You're in the right place. Browse our guides below or search for what you need — we're here to help you get the most out of Geometra.

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faq

Have any questions?

How do I get started using Geometra?

You start by creating an account. You can either try Geometra for free for 30 days or become a customer immediately. If you already have an account, log in with your email and password.

How can I learn Geometra as quickly as possible?

There are several ways to learn Geometra. You can book a spot in one of our free webinars. You can find plenty of information about the program here in our Help Center. On our YouTube channel, there are many helpful videos that show you how to learn the program step by step. If you want to book a personal walkthrough with one of our experts, that's also possible.

How do I reset my password?

Click "Forgot password" on the login page and follow the instructions sent to your email.

Can I use Geometra offline?

No, Geometra requires an internet connection to work.

How do I set up my team in Geometra?

My screen has turned white — what do I do?

This is usually fixed by clearing your browser cache.
Here's how:
Press F12 to open the developer tools.
Go to the Application tab
Select Storage in the left sidebar
Make sure to check the box "Including third-party cookies"
‍Click "Clear site data"
‍Reload the page with Ctrl+R or F5

Can I cancel my subscription?

You can cancel your Geometra subscription at any time.The cancellation must be made during an active subscription period and before the subscription automatically renews. Subscriptions renew automatically on the date specified on your invoice. You must pay for renewed licenses.When you cancel your subscription, you can still access Geometra and our support until the subscription expires.If a subscription is cancelled, it does not provide a refund for the remaining subscription period.

All about your invoice

Licenses for Geometra are invoiced by:

Rukkor AB, 556864-9635, Besökaregränd 2 D, 271 42 Ystad

SwedenVAT: SE556864963501

We offer paper invoices, PDF invoices, or e-invoices.

For more information about e-invoices, please get in touch with info@rukkor.com.

If you have any questions about your invoice, you can contact support via the chat. If they are not available, you can email support@rukkor.com

You agree to the terms of use by using any of our products. You can read the terms here.These terms of use are legally binding only in their English version. All translations, in whole or in part, cannot be subject to judicial review.