Terms of Service

1. Introduction and Scope

These Terms of Service (the “Agreement”) govern the relationship between Rukkor AB (“Rukkor”, “we”, “us”, or “our”) and any company, organisation, public body, or other legal entity — or any individual acting for purposes relating to their trade, business, craft, or profession — that accesses or uses the Rukkor platform (the “Customer”).

Rukkor is a sovereign, EU-hosted platform for communication, meetings, file storage, project management, community and social spaces, and AI-assisted workflows, operated without behavioural tracking or third-party advertising technologies inside the product. This Agreement applies to business customers only; consumers are governed by Rukkor’s separate Consumer Terms of Service. Rukkor’s Geometra product is governed by its own separate terms and not by this Agreement.

By creating an account, activating a subscription, or using Rukkor — including during a free trial — the Customer agrees to be bound by this Agreement. The individual accepting this Agreement on behalf of a legal entity represents that they have authority to bind that entity.

2. Definitions

• - "Agreement" means these Terms of Service, including any documents incorporated by reference.
• - "Authorized User" means any employee, contractor, agent, or other individual granted access to the Services by the Customer.
• - "Confidential Information" means any non-public information disclosed by one party to the other in connection with this Agreement that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information — including but not limited to pricing, product roadmaps, technical architecture, business strategies, and Customer Data.
• - "Documentation" means the product descriptions, instructions, and specifications made available by Rukkor on its website (rukkor.com) or within the Services.
  
• - "Geometra" means Rukkor's digital takeoff and estimation application, available at geometra.rukkor.io.
• - "Rukkor" (as a product) means Rukkor's platform for communication, meetings, file storage, project management, and AI-assisted workflows.
• - "Service Fee" means the subscription fee applicable to the Customer's chosen plan, as set out on Rukkor's pricing page or as otherwise agreed in writing.
• - "Services" means Rukkor and Geometra, collectively or individually as the context requires, together with all associated support, infrastructure, and documentation.
• - "Customer Data" means all data, content, and files uploaded, stored, or processed by the Customer or its Authorized Users through the Services.
• - "Trial Period" means a free evaluation period of up to thirty (30) days, as offered by Rukkor from time to time.

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3. License and Access

Rukkor grants the Customer a non-exclusive, non-transferable, worldwide right (subject to applicable laws and export control regulations) to access and use the Services for the duration of the Agreement, solely for the Customer's internal business purposes and in accordance with the Documentation.

Each Authorized User must have a valid account. The Customer is responsible for ensuring that the number of active Authorized Users does not exceed the number of licensed seats in the Customer's plan. Rukkor may request certification of compliance with licensed user numbers no more than once per calendar year.

The Customer may not sublicense, resell, or otherwise make the Services available to third parties without Rukkor's prior written consent. Rukkor may assign its rights under this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets, without requiring the Customer's consent.

4. Free Trial

Where Rukkor offers a free Trial Period, the Customer may access the Services without charge for the duration of that period. The Trial Period is subject to all terms of this Agreement except those relating to payment. Rukkor reserves the right to modify, limit, or end the Trial Period at any time. At the end of the Trial Period, continued access to the Services requires activation of a paid subscription.

Data created during a Trial Period is subject to the same retention terms as other the Customer’s data.

5. Acceptable Use

The Customer and its Authorized Users must use the Services in compliance with applicable laws and regulations and must not:

• Use the Services to store, transmit, or process any content that is unlawful, fraudulent, defamatory, or infringes the rights of third parties
• Attempt to gain unauthorised access to any system, network, or data
• Use the Services to transmit unsolicited communications (spam)
• Reverse engineer, decompile, or attempt to derive source code from the Services
• Use the Services in a way that interferes with or disrupts their integrity or availability
• Use AI-powered features within the Services to generate content that violates applicable law or Rukkor's usage policies
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Rukkor reserves the right to suspend access to the Services immediately and without notice if a material breach of this section is suspected, pending investigation.

6. User-Generated Content

Where the Services allow the Customer to post or share content, a zero-tolerance policy against abuse applies. It is prohibited to post, transmit, or share content that is objectionable, abusive, defamatory, hateful, harassing, obscene, or otherwise unlawful.

Following a report, Rukkor may, without prior notice and within 24 hours, remove offending content and suspend or eject the responsible account, and may suspend access immediately where a material breach is suspected, pending investigation. Where access is suspended or terminated, we will tell the Customer the reason and, where the matter can be remedied, give a reasonable opportunity to do so, unless prevented by law or court order.

7. The Service and Hosting

Rukkor provides the Services with reasonable care and skill and in accordance with the documentation, and takes commercially reasonable steps to maintain functionality and availability. Planned maintenance is communicated in advance where reasonably practicable. Rukkor does not commit to a specific uptime percentage and is not liable for interruptions outside its reasonable control.

Data hosting. All Customer Data and content within the Rukkor product is hosted exclusively on servers located within the European Union, operated through Rukkor’s own EU pipeline and EU-based infrastructure providers. Full details of infrastructure and sub-processors are maintained in Rukkor’s Trust Center and Privacy Policy.

8. No Surveillance Inside the Product

Inside the Rukkor product, Rukkor does not profile the Customer, does not run behavioural tracking, does not use advertising or ad-tech technologies, does not sell or share the Customer’s content, and does not use the Customer’s content to train artificial-intelligence models for Rukkor or any third party. The Customer is not the product.

No third party accesses the Customer’s content except the AI provider, and only when AI-powered features are enabled, as described in the AI section. Analytics, advertising, and marketing technologies that Rukkor uses for its public website and commercial activities are described separately in the Privacy Policy and never operate on content inside the Rukkor product.

9. Vault

Content stored in Vault is end-to-end encrypted and is not accessible to Rukkor, our infrastructure providers, or any third party. Because it is encrypted for the Customer’s access only, Vault content cannot be shared with other users through the Services. Because Rukkor cannot read Vault content, retaining the Vault access credentials is the Customer’s sole responsibility; if they are lost, Rukkor cannot recover the content.

10. AI-Powered Features

AI-powered features in Rukkor are optional. They operate only when switched on, and can be switched off. When an AI-powered feature is used, the content submitted may be processed by Berget AI AB, a Swedish company that hosts open-weight AI models on infrastructure located within the EU/EEA, to generate a response. All such processing takes place within the EU/EEA.

Rukkor has entered into a data processing agreement with Berget AI. Berget does not store the prompts submitted to, or the outputs generated by, the AI models, and does not use the Customer’s content to train AI models. Further details are set out in Rukkor’s Privacy Policy.

11. Technical Support

Rukkor provides support Monday to Friday from 08:00 to 17:00 (CET/CEST), excluding public holidays observed by our support team (currently based in Sweden and Norway). You can reach support through our website and the in-app help centre, where the current contact options are listed. Support includes bug fixes, corrections, and updates necessary to maintain documented functionality, and is included in the Service Fee.

12. Customer Data and Ownership

The Customer retains full ownership of all Customer Data. Rukkor claims no intellectual-property rights over it and will not access, use, or disclose it except as necessary to provide the Services, to comply with a legal obligation, or as permitted under the Privacy Policy.

Rukkor takes commercially reasonable technical and organisational measures to protect Customer Data against unauthorised access, disclosure, alteration, or loss. To the extent Customer Data contains personal data, Rukkor processes it as a data processor on behalf of the Customer under Rukkor’s Data Processing Agreement; the Customer is responsible for having a lawful basis for the personal data it processes through the Services.

13. Subscription Term and Renewal

The Customer’s subscription term is the plan the Customer selects when subscribing: a monthly plan, with a term of one (1) calendar month (30 days), or an annual plan, with a term of twelve (12) months (365 days). This Agreement takes effect when the Customer first pays a Service Fee or activates a Trial Period, and runs for the selected term unless terminated earlier under this Agreement.

At the end of the term, the subscription renews automatically for successive periods of the same length — month-for-month on a monthly plan, or year-for-year on an annual plan — unless cancelled. To stop renewal, either party must give written notice of non-renewal (for example, by email to support@rukkor.com) before the end of the current term — for a monthly plan, before the next billing date; for an annual plan, before the end of the annual term.

14. Data Upon Termination or Expiry

While active. The Customer may export the Customer’s data at any time using the export functionality within the Services.

After termination or expiry. Rukkor retains the Customer’s data for up to three (3) years after the subscription ends, in line with the Privacy Policy, during which the Customer may reactivate and export it. After that period it is permanently deleted. It is the Customer’s responsibility to export anything worth keeping before cancelling.

15. Suspension and Termination

Either party may terminate this Agreement on written notice if the other commits a material breach not remedied within thirty (30) days of written notice. Rukkor may suspend or terminate access immediately where the Customer breaches the Acceptable Use section, fails to pay Service Fees, or poses a security risk to the Services or other users.

No refunds. Service Fees paid for the current period are non-refundable on termination, unless termination is due to Rukkor’s material breach or as required by mandatory law.

16. Fees and Payment

The Customer shall pay the Service Fee for its chosen plan. Service Fees are stated exclusive of VAT and other applicable taxes, which the Customer bears.

Payment methods. Service Fees may be paid by debit or credit card or, where offered, by invoice. For card payments, the Customer authorises Rukkor and its payment processor to charge the Service Fee at the start of each billing period and to charge recurring fees for each renewal period until cancelled. Failed card payments may be retried and access suspended until payment is received. Invoices, where offered, are due within thirty (30) days unless otherwise agreed in writing.

Price changes. Rukkor may adjust Service Fees; any change takes effect at the start of the next billing period, with advance notice. Continued use after a change constitutes acceptance; otherwise the Customer may terminate before the next period begins.

17. Intellectual Property

All intellectual-property rights in the Services, documentation, and technology developed by Rukkor — including software, interfaces, algorithms, and designs — remain Rukkor’s sole and exclusive property. No rights are transferred except the limited licence expressly granted in this Agreement. Feedback or suggestions provided by the Customer may be used by Rukkor without restriction or obligation.

18. Confidentiality

Each party shall hold the other’s Confidential Information in strict confidence and not disclose it to third parties, except to personnel, agents, or subcontractors who need to know and are bound by equivalent obligations. This does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed without use of the Confidential Information, or must be disclosed by law or court order (with prompt notice where permitted). These obligations survive termination for three (3) years.

19. Warranties and Disclaimer

Rukkor warrants that the Services will perform materially in accordance with the documentation during the subscription term and will take commercially reasonable steps to remedy non-conformities; if it cannot within a reasonable time, the Customer may terminate and receive a pro-rata refund of prepaid Service Fees for the unused term. Except as expressly set out, the Services are provided “as is”, and Rukkor disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

20. Intellectual Property Infringement

If the Services are held to infringe a valid third-party intellectual-property right, Rukkor may at its option and expense: (a) procure the right for the Customer to continue using the Services; (b) modify them to be non-infringing while maintaining material functionality; (c) replace them with a non-infringing equivalent; or (d) terminate this Agreement and refund the pro-rata Service Fee for the unused term.

21. Limitation of Liability

Neither party is liable for indirect, incidental, special, punitive, or consequential damages — including loss of profit, revenue, data, or goodwill — even if advised of the possibility. Rukkor’s total aggregate liability under this Agreement shall not exceed the total Service Fees paid by the Customer in the twelve (12) months preceding the event giving rise to the claim. Nothing limits liability for fraud, gross negligence, wilful misconduct, or any liability that cannot be limited by law.

22. Force Majeure

Neither party is liable for delay or failure to perform due to circumstances beyond its reasonable control, including natural disasters, war, cyberattacks, infrastructure failures, or government actions. The affected party shall notify the other promptly and take reasonable steps to minimise the impact.

23. Governing Law and Dispute Resolution

This Agreement is governed by the laws of Sweden, without regard to conflict-of-law rules. Any dispute shall be submitted to the exclusive jurisdiction of the District Court of Ystad (Ystads tingsrätt) as the court of first instance.

24. Changes to This Agreement

Rukkor may update these Terms from time to time. For material changes, Rukkor will notify the Customer by email or a prominent notice within the Services. Continued use after the updated terms take effect constitutes acceptance. The current version is always available at www.rukkor.com/legal/terms-of-service-business.

25. Sanctions, Export Control and Territory

The Customer is not located in, resident in, organised under the laws of, or owned or controlled by a party in, any country or territory subject to comprehensive EU, UN, United Kingdom, or U.S. economic sanctions, and is not listed on any applicable sanctions or restricted-party list. The Customer shall not access, use, export, or re-export the Services in violation of applicable export control or sanctions laws. Rukkor may suspend or terminate access where it reasonably believes this section is or may be breached. The Services are operated from within the European Union.

26. Additional Terms for Apps from the Apple App Store

This section applies only where the Rukkor application is obtained through the Apple App Store (an “Apple-Sourced Application”) and supplements the rest of this Agreement; in case of conflict, this section governs for the Apple-Sourced Application.

Acknowledgement. This Agreement is between the Customer and Rukkor only, not Apple Inc. (“Apple”). Apple is not responsible for the Apple-Sourced Application or its content. The licence is limited to use on Apple-branded devices owned or controlled by the Customer, per the App Store Usage Rules.

Maintenance, support and warranty. Rukkor, not Apple, is responsible for maintenance and support and for any product warranties to the extent not effectively disclaimed; nothing here limits mandatory statutory rights. If the application fails to conform to an applicable warranty, the Customer may notify Apple, and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation.

Claims and intellectual property. Rukkor, not Apple, is responsible for claims relating to the Apple-Sourced Application, including product-liability, regulatory, and consumer-protection claims, and any third-party claim that it infringes intellectual-property rights.

Legal compliance. The Customer is not in a country subject to a U.S. Government embargo or designated as “terrorist supporting”, and is not on any U.S. Government prohibited or restricted-party list.

Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it against the Customer.

27. General

Entire agreement. This Agreement, together with Rukkor’s Privacy Policy and, where applicable, the Data Processing Agreement, is the entire agreement between the parties on its subject matter and supersedes all prior agreements and understandings.

Severability. If any provision is unenforceable, the remainder continues in full force; any provision that would reduce a consumer’s mandatory rights is replaced by those rights.

Waiver. Failure to enforce any provision is not a waiver of the right to enforce it later.

Notices. Notices are sent by email to the Customer’s registered email address, or to support@rukkor.com for notices to Rukkor.

Provider. The Services are provided by Rukkor AB, a company registered in Sweden. Contact: support@rukkor.com.