Terms of Service

1. Introduction and Scope

These Terms of Service (the "Agreement") govern the relationship between Rukkor AB ("Rukkor", "we", "us", or "our") and any individual or legal entity ("Customer") that accesses or uses any of Rukkor's software products and associated services.

This Agreement covers both of Rukkor's products:

• - **Rukkor** — a platform for communication, meetings, file storage, project management, and AI-assisted workflows, hosted exclusively within the European Union and operated without behavioural tracking or third-party advertising technologies.
• - **Geometra** — a digital takeoff and estimation platform, hosted within the European Union.
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Where terms of this Agreement apply differently to each product, this is stated explicitly. Where no distinction is made, the terms apply equally to both.

By creating an account, activating a subscription, or using the Services — including during a free trial period — the Customer agrees to be bound by this Agreement. If the Customer is entering into this Agreement on behalf of a company or other legal entity, they represent that they have the authority to bind that entity.

This Agreement replaces all previous versions of Rukkor's Terms of Service, including the version dated September 7, 2020.

2. Definitions

• - **"Agreement"** means these Terms of Service, including any documents incorporated by reference.
• - **"Authorized User"** means any employee, contractor, agent, or other individual granted access to the Services by the Customer.
• - **"Confidential Information"** means any non-public information disclosed by one party to the other in connection with this Agreement that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information — including but not limited to pricing, product roadmaps, technical architecture, business strategies, and Customer Data.
• - **"Documentation"** means the product descriptions, instructions, and specifications made available by Rukkor on its website (rukkor.com) or within the Services.
  
• - **"Geometra"** means Rukkor's digital takeoff and estimation application, available at geometra.rukkor.io.
• - **"Rukkor"** (as a product) means Rukkor's platform for communication, meetings, file storage, project management, and AI-assisted workflows.
• - **"Service Fee"** means the subscription fee applicable to the Customer's chosen plan, as set out on Rukkor's pricing page or as otherwise agreed in writing.
• - **"Services"** means Rukkor and Geometra, collectively or individually as the context requires, together with all associated support, infrastructure, and documentation.
• - **"Customer Data"** means all data, content, and files uploaded, stored, or processed by the Customer or its Authorized Users through the Services.
• - **"Trial Period"** means a free evaluation period of up to thirty (30) days, as offered by Rukkor from time to time.

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3. License and Access

Rukkor grants the Customer a non-exclusive, non-transferable, worldwide right (subject to applicable laws and export control regulations) to access and use the Services for the duration of the Agreement, solely for the Customer's internal business purposes and in accordance with the Documentation.

Each Authorized User must have a valid account. The Customer is responsible for ensuring that the number of active Authorized Users does not exceed the number of licensed seats in the Customer's plan. Rukkor may request certification of compliance with licensed user numbers no more than once per calendar year.

The Customer may not sublicense, resell, or otherwise make the Services available to third parties without Rukkor's prior written consent. Rukkor may assign its rights under this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets, without requiring the Customer's consent.

4. Free Trial

Where Rukkor offers a free Trial Period, the Customer may access the Services without charge for the duration of that period. The Trial Period is subject to all terms of this Agreement except those relating to payment. Rukkor reserves the right to modify, limit, or end the Trial Period at any time. At the end of the Trial Period, continued access to the Services requires activation of a paid subscription.

Data created during a Trial Period is subject to the same data retention terms set out in Section 11 of this Agreement.

5. Acceptable Use

The Customer and its Authorized Users must use the Services in compliance with applicable laws and regulations and must not:

• Use the Services to store, transmit, or process any content that is unlawful, fraudulent, defamatory, or infringes the rights of third parties
• Attempt to gain unauthorised access to any system, network, or data
• Use the Services to transmit unsolicited communications (spam)
• Reverse engineer, decompile, or attempt to derive source code from the Services
• Use the Services in a way that interferes with or disrupts their integrity or availability
• Use AI-powered features within the Services to generate content that violates applicable law or Rukkor's usage policies
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Rukkor reserves the right to suspend access to the Services immediately and without notice if a material breach of this section is suspected, pending investigation.

6. Services and Hosting

Rukkor will provide the Services as described in the Documentation and will take commercially reasonable steps to maintain their functionality and availability.

Rukkor reserves the right to modify, update, add, or remove features and functionality of the Services at any time and at its sole discretion. Customers will be notified of significant changes through the Services or by email where reasonably practicable. Price revisions are governed by Section 13.

**Data hosting:** All Customer Data across both Rukkor and Geometra is hosted exclusively on servers located within the European Union. Rukkor may also use third-party service providers operating within the EU or, where applicable, in other countries with appropriate data transfer safeguards in place. Full details are set out in Rukkor's Privacy Policy at [rukkor.com/privacy-policy](https://www.rukkor.com/privacy-policy).

7. Technical Support

Rukkor provides technical support via web, email, and telephone during office hours, Monday to Friday between 09:00 and 17:00 CET/CEST, excluding Swedish public holidays. Support is available at support@rukkor.com and through the in-app help centre.

Support includes bug fixes, corrections, and updates necessary to maintain the functionality described in the Documentation. The cost of support is included in the Service Fee.

**Availability:** Rukkor does not commit to a specific uptime percentage but takes commercially reasonable steps to ensure high availability of the Services. Planned maintenance will be communicated in advance where reasonably practicable. Rukkor will not be liable for service interruptions outside its reasonable control.

8. AI-Powered Features (Rukkor only)

Certain features within the **Rukkor** platform are powered by artificial intelligence provided by Mistral AI, a French company. When an Authorized User interacts with an AI-powered feature in Rukkor, the content submitted may be processed by Mistral AI to generate a response or output.

Rukkor has entered into a Data Processing Addendum with Mistral AI and has opted out of Mistral AI's default data training option, meaning Customer Data is not used to train Mistral AI's models. All AI processing by Mistral AI takes place within the European Union.

**Geometra** does not incorporate any AI-powered features.

Further details regarding AI processing are set out in Rukkor's Privacy Policy.

9. Customer Data and Ownership

The Customer retains full ownership of all Customer Data. Rukkor claims no intellectual property rights over Customer Data and will not access, use, or disclose Customer Data except as necessary to provide the Services, comply with legal obligations, or as otherwise permitted under the Privacy Policy.

Rukkor will take commercially reasonable technical and organisational measures to protect Customer Data against unauthorised access, disclosure, alteration, or loss, including ensuring confidentiality obligations apply to all employees, agents, and subcontractors who may access such data.

To the extent that Customer Data contains personal data, Rukkor processes that data as a data processor on behalf of the Customer. The Customer is responsible for ensuring it has a lawful basis for any personal data it stores or processes through the Services. Customers who require a formal Data Processing Agreement may contact us at support@rukkor.com.

10. Subscription Term and Renewal

This Agreement becomes effective on the date the Customer first pays a Service Fee or activates a Trial Period, and continues for an initial term of twelve (12) months (the "Initial Term"), unless terminated earlier in accordance with Section 12.

At the end of the Initial Term, the Agreement will automatically renew for successive twelve (12) month periods (each a "Renewal Term") unless either party provides written notice of non-renewal before the end of the then-current term.

For monthly subscription plans, the term is one (1) calendar month, renewing automatically each month unless cancelled before the next billing date.

11. Data Upon Termination or Expiry

**During active subscription:** The Customer may export Customer Data at any time through the data export functionality available within the Services. It is the Customer's responsibility to export any data they wish to retain before terminating their subscription.

**After termination or expiry:** Rukkor will retain Customer Data for a period of up to three (3) years following the end of the Customer's active subscription in accordance with Rukkor's Privacy Policy. During this period, the Customer may reactivate their subscription and regain access to export their data. After the retention period has elapsed, Customer Data will be permanently deleted.

Rukkor does not provide data extraction or migration services following termination of an active subscription. Customers are solely responsible for exporting their data while the subscription is active.

12. Termination

Either party may terminate this Agreement with written notice if the other party commits a material breach that is not remedied within thirty (30) calendar days of receiving written notice describing the breach.

Rukkor may suspend or terminate access to the Services immediately and without notice where the Customer violates Section 5 (Acceptable Use), fails to pay Service Fees, or engages in conduct that poses a security risk to the Services or other users.

**No refunds:** Service Fees paid for the current subscription period are non-refundable upon termination, unless termination is due to Rukkor's material breach or as required by mandatory applicable law.

13. Fees and Payment

The Customer shall pay the Service Fee applicable to their chosen plan. Service Fees are stated exclusive of VAT and any other applicable taxes, which shall be borne by the Customer.

Invoices are due and payable within thirty (30) calendar days of the invoice date, unless otherwise agreed in writing.

**Price changes:** Rukkor reserves the right to adjust Service Fees. Any price change will take effect at the start of the Customer's next billing period. Rukkor will provide advance notice of price changes. Continued use of the Services after a price change constitutes acceptance of the new fee. If a Customer does not accept a price change, they may terminate the Agreement before the next billing period begins.

14. Intellectual Property

All intellectual property rights in and to the Services, Documentation, and any technology developed by Rukkor — including software, interfaces, algorithms, and designs — remain the sole and exclusive property of Rukkor. No rights are transferred to the Customer except the limited licence expressly granted in Section 3.

Feedback or suggestions provided by the Customer regarding the Services may be used by Rukkor without restriction or obligation to the Customer.

15. Confidentiality

Each party agrees to hold the other party's Confidential Information in strict confidence and not to disclose it to any third party, except to employees, agents, or subcontractors who have a need to know in connection with this Agreement and are bound by equivalent confidentiality obligations.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no fault of the receiving party; (b) was already known to the receiving party at the time of disclosure; (c) is independently developed by the receiving party without use of the Confidential Information; or (d) is required to be disclosed by law or court order, provided that the disclosing party provides prompt written notice to the other party where permitted.

Confidentiality obligations survive termination of this Agreement for a period of three (3) years.

16. Warranties and Disclaimer

Rukkor warrants that the Services will perform materially in accordance with the Documentation during the subscription term. If the Services do not conform to this warranty, Rukkor will take commercially reasonable steps to remedy the defect. If Rukkor is unable to remedy the defect within a reasonable time, the Customer may terminate the Agreement and receive a pro-rata refund of any prepaid Service Fees for the unused portion of the term.

Except as expressly set out above, the Services are provided "as is". Rukkor makes no representations or warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

17. Intellectual Property Infringement

If the Services are held to infringe a valid third-party intellectual property right, Rukkor may at its option and expense: (a) procure the right for the Customer to continue using the Services; (b) modify the Services to be non-infringing while maintaining material functionality; (c) replace the Services with a non-infringing equivalent; or (d) terminate the Agreement and refund the pro-rata Service Fee for the unused term.

18. Limitation of Liability

Neither party shall be liable to the other for any indirect, incidental, special, punitive, or consequential damages — including loss of profit, revenue, data, or goodwill — arising out of or related to this Agreement, even if advised of the possibility of such damages.

Rukkor's total aggregate liability to the Customer under or in connection with this Agreement shall not exceed the total Service Fees paid by the Customer in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in this Agreement limits liability for fraud, gross negligence, wilful misconduct, or any liability that cannot be limited by law.

19. Force Majeure

Neither party shall be liable for delays or failures to perform under this Agreement resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, war, cyberattacks, infrastructure failures, or government actions. The affected party shall notify the other promptly and take reasonable steps to minimise the impact.

20. Governing Law and Dispute Resolution

This Agreement is governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with this Agreement shall be submitted to the exclusive jurisdiction of the District Court of Ystad (Ystads tingsrätt) as the court of first instance.

21. Changes to This Agreement

Rukkor may update these Terms of Service from time to time. For material changes, Rukkor will notify Customers by email or through a prominent notice within the Services. Continued use of the Services after the updated terms take effect constitutes acceptance of the revised Agreement. The current version of this Agreement is always available at [rukkor.com/terms-of-service](https://www.rukkor.com/terms-of-service).

22. General

**Entire agreement:** This Agreement, together with Rukkor's Privacy Policy and, where applicable, the Data Processing Agreement, constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior agreements, representations, and understandings.

**Severability:** If any provision of this Agreement is found to be unenforceable, the remaining provisions will continue in full force and effect.

**Waiver:** Failure by either party to enforce any provision of this Agreement shall not constitute a waiver of that party's rights to enforce it in the future.

**Notices:** Notices under this Agreement shall be sent by email to the Customer's registered email address, or to support@rukkor.com in the case of notices to Rukkor.

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Rukkor AB — Terms of Service — Version dated 6 May 2026

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